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  1. Customer Support
  2. Networks and Connectivity

What are the ports, protocols, and IP addresses used by Avatour?

Corporate networks may need to open TCP ports or "whitelist" IP addresses for optimal Avatour performance. This article lists these requirements.

Similar to other real-time communications platforms like Zoom and Microsoft Teams, Avatour recommends the use of UDP transport for best performance. If UDP is unavailable, Avatour will fall back to encrypted TCP over 443, but this increases overhead considerably and reduces quality.

Most home networks and some corporate networks permit UDP connections by default. However, networks with more restrictive firewalls may block such connections.  If your Avatour network test shows an "X" in the UDP column, for best performance you will need to request that your IT team "whitelist" the connections on this page.

 

Hostname

Hostname/ DNS

IP / Protocol

Port

Signaling Server

webrtc.imeve.com

mediaserver-eu-01.avatour.live (EU)

mediaserver-asia-01.avatour.live (Asia)

52.9.97.68  (TCP)

18.159.49.201

13.251.163.97

443 (TCP)

10000-15000 (UDP)

10000-15000 (UDP)

Twilio TURN servers

global.turn.twilio.com

https://www.twilio.com/docs/stun-turn/regions

3478 (UDP/TCP)

443 (TCP/ fallback)

Edge Cloud Processor

repeater.avatour.live

18.158.166.94 (Frankfurt)

35.177.213.245 (London)

54.177.91.240 (US West N. California)

35.153.108.146 (US East W. Virginia)

18.219.40.105 (US East Ohio) 

18.179.109.98 (Tokyo)

13.213.133.135 (Singapore)

443 (TCP)

Name Server

ns.photonindustries.io

20.54.217.218  

20.48.71.78

52.142.36.3

5058 (UDP) or

443 (TCP / fallback)

Master Server

azeu707-master.photonindustries.io

52.148.217.242 

5055 (UDP) or

443 (TCP/ fallback)

Game Server

azeu707-game.photonindustries.io

52.148.216.243 

5056 (UDP) or

443 (TCP/ fallback)

Chat Server

azeu707-chat.photonindustries.io

52.148.221.13 

443 (TCP)

1. Resolving the host names stated in this list requires the DNS query port 53/UDP to be open to a public name server or for a local name server to be available with request forwarding to a public source.